Clear. Honest. No Guesswork.

We use a hybrid pricing approach, combining fixed pricing with cost-plus where appropriate.

This means:

● You receive clear, upfront pricing for all known aspects of your renovation

● Any unforeseen work uncovered during construction is charged transparently on an agreed charge-up rate

● You are never paying inflated prices to cover unknowns. We can offer a contingency set aside to help cover for unforeseen costs.

To further protect you, your funds are held in a secured project account, ensuring your money is used only to pay for trades and materials directly related to your renovation.

Your timeline matters.

You will receive a detailed construction programme with your build proposal, clearly outlining each stage of the build.

We:

● Track progress against a live timeline

● Keep you informed throughout the build

● Work with trusted, regular trades who prioritise our projects

If complications arise, our established trade relationships allow us to respond quickly and keep your project moving - protecting your timeline wherever possible.

Peace of mind, long after completion.

We operate a rolling defects list throughout the build so issues are identified and resolved immediately.

Our commitment continues beyond handover:

● Practical Completion and Final Completion Walk Through

● Corrections/defects actioned within one week from Practical Completion

● Follow-ups at 2 weeks, 3 months, 6 months and 12 months to make sure you are continuing to love your renovation.

We don’t disappear once the job is finished - we stand behind our work.

One clear point of contact. Always.

From design through to build completion, you will work with a dedicated Renovation Specialist.

● All communication is streamlined through one primary contact

● If your project contact is unavailable, our Office Staff will respond within 12 hours during business time

● You are kept informed, supported, and never left wondering what’s happening next

Excellence is non-negotiable.

We work with skilled trades and high-quality materials to deliver refined, lasting results.

If any aspect of workmanship does not meet the standard we promise, we will:

● Rectify the issue promptly

● At no additional cost to you

Your renovation will meet and exceed the expectations set.